FAQ

What does your Jacquelin Exclusive collection offer to the bride?

The Jacquelin Exclusive Wedding Dress Collection is a special edition of fashionable bridal gowns made with luxurious fabrics and embellishments, superb fit, impeccable craftmanship and imaginative design, yet surprisingly affordable.  

What colors are available for my dress?

Available colors for each style are listed on the individual product pages.  

What sizes are available for Jacquelin Exclusive dresses?

Jacquelin Exclusive offers sizes 0-30 in all of our styles. To better serve your sizing needs visit an authorized Jacquelin Exclusive retailer to be measured. Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.

What are the fabric options?

Available fabrics for each style are listed on the individual product pages.  

Can I order the dress shorter or longer depending on my height?

ALL styles are available to order up to 5 inches longer or shorter for your convenience, but please note that this may delay the shipping date. Contact an authorized Jacquelin Exclusive retailer to be measured and to place your order. (Additional charges may apply.)

Can I purchase a dress directly from the Jacquelin Exclusive Website?

Jacquelin Exclusive does not sell dresses online. Styles are only available through authorized Jacquelin Exclusive retailers. This ensures that you get the highest level of personal and professional service. Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.

How can I get a Jacquelin Exclusive catalog?

There are multiple ways to view and share the Jacquelin Exclusive collection. You can view our current catalog online by clicking the "CATALOG" tab on the Welcome bar. All of our authorized Jacquelin Exclusive retailers have the current Jacquelin Exclusive catalog in their stores as well. Also all of our styles are available to view and print online. Each dresses product information, alternative views, color options, and more are visible on the individual product pages. On the product page you can post your favorite dress to your social networking site, by using our "Share With Wedding Party" feature. You can also save your favorite dresses right from the site to your own Jacquelin Exclusive account to view at your convenience.

How do I save my favorite dresses so I can come back to them?

You can sign up for to be a Jacquelin Exclusive member by clicking the "myDressing Room" hanger icon at the top of the webpage. Once you create an account you can then save your favorites by clicking the "myDressing Room" hanger on the individual product page. All the dresses you select will be stored in your account and from there you can share your selections by email.

How do I find a local retailer?

Our Store Locator feature makes it easy to find an authorized retailer in your area. Click the "Find A Store" tab on the Welcome bar and enter your information.  If you cannot find a store near you, please contact us at inquiries@houseofwu.com with your local store of choice and we will do our best to set something up with them for you.

How do I know which retailers carry the dresses I like?

Any authorized Jacquelin Exclusive retailer can order any current style for you.  Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.

How do I find out the price of a dress?

Only an authorized Jacquelin Exclusive retailer can quote a price for a dress. Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.

Do you have color swatches available?

Jacquelin Exclusive fabric swatches can be ordered through an authorized retailer and take up to 6 weeks to ship. Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.

Do you offer Jacquelin Exclusive dresses in Maternity sizes?

Jacquelin Exclusive does not has specific maternity sizing, but we do offer special orders with custom measuring (shipping delays and additional charges apply). However, all of our dresses can be altered and we do sell additional fabric to purchase by the yard. Please contact the authorized Jacquelin Exclusive retailer in your area for all of your sizing and alteration needs. Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.

Can I buy extra fabric?

Yes, Jacquelin Exclusive offers fabric for order, by the yard. Please note that it is best to order your extra fabric at the same time as your dress. Fabric ordered separately cannot be guaranteed to, exactly, match your dresses dye lot. There may be a slight shade variance if the fabric is cut from a different dye lot as your dress. Please visit your local authorized retailer to discuss your fabric needs. Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.

How long does it take for my dress to arrive?

Our Jacquelin Exclusive collection has a regular shipping of 13 weeks with a 10 week rush option available for your convenience (additional charges may apply). Jacquelin Exclusive also offers a variety of styles that are available to be shipped within two weeks, contact an authorized Jacquelin Exclusive retailer for availability.  Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.

What if the dress I ordered does not fit?

Jacquelin Exclusive dresses are made to order. Using the Jacquelin Exclusive size chart and an authorized Jacquelin Exclusive retailer to accurately measure you is the way to ensure the best fit. Please contact your local authorized retailer to discuss measurement and sizing prior to ordering. Click the "Find A Store" tab on the Welcome bar to find an authorized retailer near you.